All items are quality controlled and checked for any flaws before being dispatched to customers. If any of the items you receive are faulty or missing from your order, this must be reported within 24 hours.
AJFashion reserves the right to request photographic evidence of defective or incorrect merchandise before authorizing returns. If it is proven that the item was sent defective or incorrect, the replacement will only be sent to the customer if it is available in stock, otherwise a full refund (excluding shipping costs) will be issued to the original payment method upon receipt of the order. incorrect or defective item.
By placing your order on AJFashion, you agree to our return policy, terms and conditions.
– Items must be returned within 14 days of the delivery date (more than 14 days will not be accepted).
– Our team will issue a full refund (excluding original shipping costs) to your original payment method for all eligible returned merchandise.
– All clothing tags must not be damaged, torn, folded, or show sweat/makeup or any form of discoloration.
– The return shipping label will have to requested via email. Please email us at ajfashionsales@gmail.com.
– Please make sure your name and address or order number are included so we can process your return properly.
– Items must not have been used, washed or altered in any way and must not show signs of use (deodorant stains, perfume scents, etc.). All tags must be attached to the item to be accepted back. Please note that all items are checked under a forensic UV lighting source for bodily fluids and cosmetic blemishes. Returns that show ANY signs of wear, damage, perfume smell or washing will NOT be accepted and will be returned at the customer’s expense.
– Product colors may vary slightly when viewed on a device due to photography lighting conditions and customer screen color calibration. It is the customer’s responsibility to contact us if they have questions regarding additional item details.
– For hygiene reasons, masks, or any item that includes bodysuits, underwear, swimwear (bikini pants, swim trunks, underwear, beach cover-ups, underwear, shapewear, panties, bras and personal hygiene products) are on FINAL SALE.
– All accessories including belts, jewelry and hats are on FINAL SALE.
– Items in the SALE collection are FINAL SALE.
NOTE:
To ensure you receive your items as quickly as possible, we will begin processing your order as soon as we receive it. This means that once your order has been placed, we will not be able to cancel it or process a refund.
